GG RETAIL CONSULTANCY
Bringing over a decade of experience in luxury retail
I’m here to help elevate your business through personalised support, strategy, and industry know-how.
About Me
Hello, I'm Georgina Georgou.
I was raised in a home that always encouraged to follow what I’m passionate about, in my case travel and a connecting with people which turned out to be through working in a luxury customer service environment. I’ve been fortunate to travel to over 15 countries and spent several wonderful years living in Melbourne, Australia. Today, I live in Singapore with my husband and son, continuing my journey both personally and professionally.
Luxury Customer Journey Audit
Experience the full luxury journey, from first hello to post-purchase care.
My Luxury client journey Audit immerses you in what your customers truly feel at every touchpoint. Using expertly curated audits i reveal service strengths, uncover interaction gaps, and evaluate the ambiance, then transform those insights into personalised training and strategic enhancements.
Ever wondered what it’s like to shop at your own boutique as a discerning client? Letting me under go a luxury customer journey audit provides honest, objective feedback on service quality, staff engagement, visual presentation, and aftercare all designed to elevate your luxury brand and nurture lasting loyalty.
Services
Here’s what I offer
- Customer Experience Strategy
- Retail Operations and After-Sales Optimisation
- In-Store Visual Merchandising & Layout Design
- Sales Growth & Pricing Strategies
- Employee Training & Development
- Inventory Management
- Loyalty & Retention Program
- Events – Pop-Ups and Sales
Testimonials
Nadine Duckworth - Ex MATCHES Heading up Customer Care now Head of Customer experience Sofa Club
Working at MATCHES was both exciting and fast-moving, offering a range of dynamic challenges and rewarding projects. I first connected with Georgina during her time as General Manager of MATCHES’ luxury boutique stores. We collaborated closely on stock exit strategies, which led to the successful launch of a MATCHES outlet store in Hackney Wick—an up-and-coming area already known for the Burberry outlet. The store was an immediate success, prompting us to expand with a second unit dedicated solely to menswear.