Services
"It’s not just what you sell—it’s how you make people feel. That takes experience and skill."
I can help businesses whether you’re starting out or scaling up optimise operations, elevate customer experience, and drive growth.
Here’s what I offer
1. Customer Experience Strategy
What it is:
A holistic approach to improving how customers interact with your brand across all touchpoints—both online and offline.
Key Elements:
- Mapping customer journeys
- Identifying pain points and opportunities
- Creating consistent, branded experiences
- Leveraging feedback to improve satisfaction
Value:
Enhances customer loyalty, improves satisfaction scores, and drives repeat business through meaningful, seamless interactions.
2. Events – Pop-Ups and Sales
What it is:
Short-term, high-impact retail activations designed to drive brand awareness and sales.
Key Elements:
- Concept development and planning
- Location sourcing and setup
- Marketing and promotion strategy
- Operations for the event
Value:
Generates buzz, allows for direct customer engagement, and drives immediate sales and brand exposure.
3. In-Store Visual Merchandising & Layout Design
What it is:
Strategic arrangement of products, signage, and store flow to enhance shopper engagement and drive purchases.
Key Elements:
- Product placement and zoning
- Window displays and in-store storytelling
- Fixture and layout planning
- Seasonal or campaign-based visuals
Value:
Increases dwell time, improves sales conversion, and elevates brand perception through cohesive and engaging design.
4. Employee Training & Development
What it is:
Building staff skills and knowledge to improve performance, morale, and customer service.
Key Elements:
- Onboarding and skills training
- Customer service excellence
- Product knowledge and sales techniques
- Leadership and team development
Value:
Boosts employee engagement, reduces turnover, and ensures consistent, high-quality customer service.
5. Loyalty & Retention Program
What it is:
Designing initiatives to reward repeat customers and foster long-term engagement.
Key Elements:
- Points and tier-based reward systems
- Personalized offers and experiences
- Feedback loops and engagement tracking
- CRM integration
Value:
Increases customer lifetime value, boosts repeat purchases, and strengthens emotional connections with your brand.
6. Retail Operations and After-Sales Optimisation
What it is:
Streamlining day-to-day operations to boost efficiency, reduce costs, and improve the customer journey post-purchase.
Key Elements:
- Standardizing store procedures
- Improving post-sale support and returns handling
- Improving workflow efficiency
- Enhancing staff performance metrics
Value:
Ensures smoother operations, better resource allocation, and increased customer trust and satisfaction after the sale.
7. Sales Growth & Pricing Strategies
What it is:
Tactics and planning focused on increasing revenue and maximizing profitability through smart pricing and sales planning.
Key Elements:
- Data-driven pricing models
- Competitive and psychological pricing
- Promotions, bundling, and upselling tactics
- Targeted sales campaigns
Value:
Drives higher revenue, better margins, and improved market positioning by aligning price and product strategies with customer expectations.
8. Inventory Management
What it is:
Optimizing how stock is ordered, stored, tracked, and replenished to meet demand without overstocking.
Key Elements:
- Sales forecasting
- Stock rotation and inventory turnover
- Loss prevention and shrinkage control
- System integration and reporting
Value:
Reduces costs, prevents stockouts and overstocking, and supports smooth operational flow and customer satisfaction.
If you’re building a brand in Singapore, the UK, or anywhere in between, I’d love to connect.
Let’s collaborate, unlock your business’s potential, and build something truly meaningful.
Let’s chat, brainstorm, and grow together.